Dental Office Assistant training

 When it comes to running a busy dental office, reliable, competent administrative help is crucial. From scheduling appointments for new and existing patients to filing charts and processing insurance information, administration is what keeps a dental practice running smoothly.

When you choose our dental front office training, you’re choosing a program that enables you to learn at your own pace, on your own schedule. In as few as four months, you’ll graduate with the skills to start pursuing a career as a dental administrative assistant.

What you get

  • A customized textbook and study guides to keep you on track
  • Academic support by email, phone, or online any time you have questions about the material
  • Content delivered via online lessons so you can complete class work on your own schedule

Dental Office Assistant course curriculum

Our Dental Office Assistant course curriculum is designed to provide students with both the technical skills and the professional proficiencies to excel in an administrative role. From taking care of billing and insurance forms to providing a friendly, ethical, and professional environment for new and returning patients, our curriculum is set up to make sure you graduate with the confidence to become an indispensable team member at a successful dental office.

Lesson Group 1: Orientation: MRDCENTER Career Program

Learning Allied Health Careers 

Lesson Group 2: Dental Office Introduction

A Day in the Life of a Dental Administrative Assistant Safety in the Dental Office 

Lesson Group 3: Front Office Basics

The Dental Office Team and Patient Relations Technology and the Dental Office 

Dental office equipment; professional telephone techniques; computer basics; computer maintenance; basic calculator functions; integrated technology services.

Basic Administrative Functions and Printed Communications 

Marketing a dental practice; organizing mail; special shipping services; using tickler files; placing office supply orders; effective written communication; proper letter and memo formats; address abbreviations.

Dental Front Office Managemen

Scheduling dental appointments; first visit dental forms; verifying insurance coverage; scheduling follow‐up appointments; completing appointment cards; referring patients to other providers; completing record transfer requests; handling office emergencies.

Dental Office Forms 

Organization of the dental chart; dental charting forms; the MED ALERT box; signature on file form; consent forms.

Lesson Group 4: Dental Records, Documentation, Coding, and Billing

Clinical Records Management 

Filing systems; computerized dental charting; setting up yearly records; record retention; maintaining dental front office files; storing dental records; planning for and recovering from a dental records disaster.

Dental Terminology and Anatomy of the Oral Cavity 

Common dental terms, prefixes, suffixes, root words, and combined words; oral cavity structures; common diseases of the mouth; parts of the tooth; identifying teeth by types, numbers, and locations; primary vs. permanent teeth; dividing teeth into quadrants and sextants; growth and development of teeth; common diseases of the teeth.

Dental Chart Documentation 

Dental chart organization; pediatric and emergency patient charts; filing radiographs in a chart; dental charting abbreviations; common charting symbols; dental charting rules; noting the patient chart.

Dental Services and Coding 

Pathologic conditions requiring treatment; types of dental services performed; the use of specific codes; common restoration materials; types of crowns; types of full and partial dentures.

Dental Billing and the Dental Claim Form 

Properly completing the dental claim form; common billing forms; completing the 1500 Health Insurance Claim Form; performing a claim analysis; the charge slip; delayed billing procedures; common fraudulent claim situations; calculating the patient's portion of the bill; submitting clean claims; the Incomplete Data Master List.

Lesson Group 5: Dental Insurance, Accounting, and Employment

Dental Reference Books and Insurance Contract Interpretation 

The CDT, PDR, HCPCS, CPT, and ICD‐CM; dental contract terms; types of dental plans; benefits and provisions of contracts; common cost‐ containment provisions; contract limitations and exclusions; temporomandibular joint dysfunction.

Dental Practice Accounts Receivables 

The ledger card and patient statements; posting payments to the patient account; creating a payment plan; properly handling collection calls; daily journal use; properly balancing petty cash; common dental office reports.

Accounts Payable and Financial Records Management 

Dental practice overhead costs; making bank deposits; processing invoices; writing out and documenting checks; performing a bank reconciliation; the three basic types of payroll; business tax reporting basics.

Employment Skills and Job Search Strategies 

Employment skills; marketing objectives; preparing a professional résumé; interviewing techniques; writing an effective cover letter; writing a follow‐up letter.

Program Description

The Dental Office Assistant program is designed to provide the student the knowledge and skills required for entry‐level work performing the administrative functions of a dental office assistant. The program focuses on the development of both technical and professional proficiencies. It will prepare students to execute the necessary activities that are performed daily, weekly, and monthly in running a successful dental office. The intent of this program is to develop the comprehension students need to be prepared for the activities that occur every day within a dental office.

Program Objectives

After completing the Dental Office Assistant program, students will be able to:

  1. Perform as dental practice front office assistants
  2. Define requirements for managing a dental front office
  3. Identify daily, weekly, and monthly activities required for general office procedures
  4. Effectively convey information for the proper completion of dental insurance filing, coding, and billing
  5. Identify proper finance and accounting procedures for the dental front office
  6. Demonstrate a high standard of professional ethics
  7. Identify key skills and attributes for successful employment

Boost career prospects in the dental field

Graduate equipped with the core skills you’ll need to excel in a medical office environment. With a strong foundation, you’ll have the confidence to pursue your dream job and progress toward a successful career. Our Career Tools are always available to assist in the job search, including one-on-one guidance to strengthen interview skills.


Our medical receptionist training tuition costs are designed to be manageable. You can earn your career certificate with a small down payment and an affordable payment plan that suits your budget..

Interested in learning more?

If you want to find out more about the program or talk about the payment options available to you, get in touch with us at 786-360-2666 or request information online.

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